Managed Services

There is more to buying a Point of Sale System, than just selecting the hardware and software solution. The ongoing support of your system is as important as the selection of the system. Managed Services offerings provided by Tulsa Cash Register are unmatched in the industry. We strive to provide best of breed services to keep your POS investment operating, supported, upgraded and secure.

NetSecure Suite

Tulsa Cash Register has bundled a suite of Managed Services offerings that we feel are vital for businesses to maintain a secure POS system and to help them meet their PCI DSS requirements. Included in the NetSecure Suite, the SonicWALL TotalSecure Firewall, AVG AntiVirus Software, NetSupport Remote Support Software, and Virtual Technician.

SonicWALL TotalSecure

Tulsa Cash Register provides our POS solutions with a powerful SonicWALL firewall that includes an Ethernet WAN port and four-port LAN switch, which also includes a one-year subscription to SonicWALL Comprehensive Gateway Security Suite: Anti-Virus, Anti-Spyware, Intrusion Prevention, and Content Filtering Service, with one-year firmware and support updates also included, for all-in-one protection at the hardware router level. This hardware level security helps protect your POS system at the entry point from the internet. Included in the firmware of the SonicWALL, isMcAfee Antivirus. This hardware level antivirus is updated along with the SonicWALL updates. These services are enabled via the powerful firewall, referred to as a unified threat management appliance.

Today, small business is more susceptible to cyber attacks and thieves wanting to steal your customers’ credit card information or critical business information. As large companies tighten their computer security, it’s the small business operator that becomes the easy prey. Viruses, Worms and Trojans always pose a costly security threat, and now the Payment Card Industry (PCI) has mandated compliancy requirements to their merchants, PCI DSS, to help prevent credit card data breaches. Low-end routers do not provide adequate protection from these threats and many high-end solutions are not affordable. This integrated solution provides business-class firewall security at a price that any small business can afford. Don’t put your business on the line by using a low-end router made for home use!

With SonicWALL TotalSecure stop improper web surfing before it begins! Your SonicWALL TotalSecure can block your employees from damaging your POS system server, whether accidentally or on purpose. Make it easy to: Eliminate Viruses, Worms and Trojans; Block Spy-ware, Ad-ware, Key-loggers, Malicious Mobile Code (MMC) and other dangerous applications; Protect against intrusions from hackers; Filter pornography and other forms of unacceptable and illegal online content; Restrict recreational file-sharing, multimedia streaming and downloading from peer-to-peer applications; Implement comprehensive security measures with a single installation; View reports on threats and activities.

Your SonicWALL Firewall with TotalSecure delivers the layered protection your business needs, through an integrated deep packet inspection firewall, and an easy-to-use, low-cost platform. Comprehensive logging capabilities assist with remote troubleshooting.

Trust your business only to SonicWALL TotalSecure!

AVG AntiVirus

AVG Antivirus To help our customers maintain the security of their Point of Sale System, and to help meet their PCI DSS compliance, we provide a commercial version of the AVG Antivirus software for installation on the POS server, back office PC’s, or fat clients. PCI DSS requires that all computers on the network be protected with antivirus software that is current and updated. Tulsa Cash Register monitors the AVG software expiration through our Kaseya Management Servers to let you know so you can keep your antivirus software current and renewed. AVG AntiVirus helps protect your POS Server, back office PC’s, and fat clients from viruses brought in on CD’s, flash drives and floppy disks.

NetSupport Manager

NetSupport Manager is our remote live support software. NetSupport Manager (NSM), has the comprehensive security that is lacking in pcAnywhere™ or many other remote support systems used by other POS providers. NSM uses standard web-based ports, not “specific” ports required by many support systems. With NetSupport Manager, access to your POS system is controlled by our NSM servers in our datacenter. Our technicians must have access to the NSM server housed in the Tulsa Cash Register datacenter, be validated and then they can connect to your system. No other system is more secure.

NetSupport Manager Unlike pcAnywhere™, which uses “specific” ports, NetSupport Manager uses standard web-based ports. Using “specific” ports can open you up to potential breaches of your data, and can be considered action detrimental to PCI DSS compliancy.

NetSupport Manager delivers much faster service than pcAnywhere™. NSM is less likely to be “turned off” by your store personnel (like pcAnywhere™). When you want service, you want it now, and you do not want to have to call the store and find someone at the store to “turn it on”, just so you can dial in. And what if the store is closed?

NetSupport Manager provides not only secure remote control, but also file transfer, hardware inventory, software inventory, and much more!

NetSupport Manager can be remotely deployed in some cases, saving you the labor costs associated with an on-site installation.

NetSupport Manager can be licensed to business owners or your management personnel that want to remotely connect to their stores from home or office.

NetSupport Manager is hosted exclusively by Tulsa Cash Register, to insure maximum security for any NSM user connected to your remote site. This insures logging and maximum security. Only approved licenses will have access.

NetSupport Manager has earned the Editor’s Choice Award from NETWORK COMPUTING magazine.

Virtual Technician

Virtual Technician is a hosted monitoring service from Tulsa Cash Register that remotely monitors and manages the Windows Operating System and system status on your POS server.

Virtual Technician (VT) monitors hard drive space, Windows updates, credit card batches, Antivirus updates, etc. to make sure they are functioning as expected. VT can also monitor certain functions of the MICROS 3700, MICROS 9700, Retail Pro, and Casio SMS.

Virtual Technician monitors and identifies some of the system problems to us, allowing us to be more PROACTIVE to your needs, for earlier resolutions to those problems, by alerting us before you report those problems (or the end result of the problem).

Virtual Technician is designed to change the metrics from “how quickly your problems are solved” to “how few problems you are reporting”, because we are discovering those types of problems before you are!

Virtual Technician delivers a whole new level of premium service to you, never before available. VT can help reduce or even prevent your downtime. VT is part of our NetSecure Suite or is available separately.

How does Virtual Technician work?

The Virtual Technician agent software is loaded on your POS server, which monitors your Windows Operating System (and application software as noted above).

Virtual Technician generates a message to the host server that an error or an event has occurred. The host server sends a message to the Tulsa Cash Register Help Desk and we react to your problem before you know it

Virtual Technician communicates only to the host server. All communication uses Secure Socket Layer over standard Internet ports; therefore, there are no issues with access through network security firewalls. Because all communication is initiated from your agent to the host software, risks associated with inbound communications do not exist!

Hardware Managed Services

The Hardware Managed Services provide all hardware level repairs for your Point of Sale system. If a covered part fails Tulsa Cash Register will repair or replace the failed units. It’s important to keep your POS System it top running condition. A Hardware Managed Services Contract protects you from an unexpected expense by providing you a low fixed cost to keep your POS system hardware operational.

Phone Support

Tulsa Cash Register’s Phone Support optional add-on service provides you with unlimited access to our help desk during business hours to receive answers to questions about your POS system and how it operates.

Software Enhancement License (SEL)

The Software Enhancement License, or Software Assurance, provides you all the software updates available from the software vendor. As new updates are available, these are available to you to upgrade your system. New software features and security updates may be included in these new releases. In today’s world, it’s important to keep your system as current as possible. Installation labor may be additional for installing these upgrades.

Credit Authorization Data Capture Support (CAEDC) – Micros Only

Credit Card support is a vital piece of maintaining your POS system. In 1993, Micros along with Paymentech, helped establish a new company to provide 24 x 7 support for Micros Credit Card customers. This company is Merchant Link. No other POS vendor has access to a support organization like Merchant Link. Merchant Link supportstaff are specifically trained to support any Micros customer, including extensive knowledge of the POS system. With this optional service, Merchant Link provides assistance with credit card issues, batching issues, batch rekeys, and it’s available 24x7x365.

DataSecure

DataSecure is a managed service to provide off-site backup of your POS database. With DataSecure, Tulsa Cash Registers’ Kaseya Management servers will pull a copy of your POS database to our secure servers. Our help desk staff will monitor and confirm your database is backed up and we’ll save the last 7 days of backups on our servers.

StaySecure

With StaySecure, Tulsa Cash Register’s security staff will provide the following on a quarterly basis: external vulnerability scans (External vulnerability scans are conducted by an Approved Scanning Vendor of the PCI SSC); check and/or upgrade router & AP firmware; check router/firewall settings; check anti-virus & anti-spyware logs; confirm anti-virus & anti-spyware updates; check & install security patches on all devices; check & remove inactive user accounts; change administrative passwords on all devices; perform a wireless network scan; check network for unknown or malicious devices; check windows event logs. With StaySecure, we can help you ensure your system is secure on an on-going basis.

SonicWALL Comprehensive Gateway Security Suite

The SonicWALL Comprehensive Gateway Security Suite, keeps your SonicWALL firewall updated with the latest firmware updates. This includes updates to the McAfee AntiVirus software running in the firewall, updates to the Anti-Spyware, Intrusion Prevention and Content Filtering. Help keep your Point of Sale system secure by keeping your SonicWALL Firewall updated.