Course Descriptions

Micros 9700 LES/POS 101

General Functions

  • Assign/Unassigning Cash Drawers
  • Splitting Checks and Sharing Items on a Check
  • Manager Void (Voiding Items from a Previous Round)
  • Void Last Item
  • Beginning an Order
  • Authorizing a Credit Card
  • Transferring a Check between users
  • Line Item Void
  • Ordering Quantities
  • Exempting Auto Service Charges
  • Adding 2 Checks Together
  • No Sale
  • Ordering Bottled Wine

Closing

  • Closing to Cash Payment
  • Reprinting a Credit Card Voucher
  • Closing to Coupon
  • Closing to Walk Out
  • Closing to Room Charge
  • Closing 1 Check to 2 Credit Cards
  • Closing to Credit Card
  • Closing to Gift Certificate
  • Closing to Comp(s)
  • Closing to more than 1 type of tender

This is a three hour class and requires prior knowledge of table service and/or counter service in a food or bar environment.

Micros 9700 LES/POS 102

General Functions

  • Manager Voids
  • Print Employee List
  • Order Output Redirect
  • Editing Closed Checks
  • Change Serving Period
  • Change Employee Training Status
  • Change Menu Item Assignment
  • Refunding
  • Employee Setup
  • Printer Maintenance
  • Changing Menu Item Availability (86/68 Items)
  • Comps and Discounting

User Workstation Reports

  • Print Menu Item Prices
  • Family Group Sales
  • RVC Financial
  • Menu Item Sales
  • Employee Financial
  • Menu Item Analysis
  • Cashier Financial
  • RVC Open Check
  • Time Period Summary
  • Closed Checks
  • Time Period Detail
  • Employee Tip
  • Major Group Sales

This is a four hour class and requires completion of Micros 9700 LES/POS 101 training or approval from the instructor to be exempted.

Micros 9700 LES/POS 201

General Functions

  • Overview of Software Modules
  • Workstation Status
  • EMC Basics
  • Overview of EMC Forms
  • Control Panel

Employee Maintenance

  • Creating New Employee Classes
  • Assigning Operators
  • Entering New Employees
  • Modifying Operators
  • Modifying Employees
  • Removing Employee Access

Menu Item Maintenance

  • Adjusting Menu Item Availability
  • Adjusting Menu Item Behavior
  • Adjusting Menu Item Pricing

RMC Reporting

  • RMC Basics
  • Report Availability
  • Generating Reports
  • Overview of Reports

This is a five hour class and requires general knowledge of Windows Operating System

Micros 9700 LES/POS 202

General Functions

  • Overview of Software Modules
  • Workstation Status
  • EMC Basics
  • Overview of EMC Forms
  • Control Panel
  • Devices
  • Creating New Devices
  • Kitchen Display Systems (KDS)
  • Workstations
  • Define SAR and WINS
  • Printers

Touch Screens

  • Modifying Touchscreens,
  • Testing Touchscreens
  • Creating New Touchscreens
  • Using Themes

Error Handling and Troubleshooting

  • Windows Event Viewer
  • Reviewing Error Logs
  • General System Maintenance
  • Basic Troubleshooting for Common Situations

Legato Overview

  • What Is It?
  • Monitoring Status
  • Consideration for Active Legato Control

This is a five hour class and requires general knowledge of Windows Operating System as well as completion of training class Micros 9700 LES/POS 201 or permission from instructor for exemption. If training for Legato maintenance and control is desired, please look for TCR Training Academy class Legato 101.

Micros 9700 NVP 101

General Functions

  • Netviewpoint Overview
  • Customizing Your Home Page
  • Web Security and Login
  • Description of Links and Options

Netviewpoint

  • Running Reports
  • Portals and Maintaining Them
  • Drill Down Functions
  • External Data

Dataviewer

  • Query Basics
  • Saving and Recalling Queries
  • Available Reporting
  • Security and Sharing Queries
  • Creating Queries

This is a four hour class and requires general knowledge of Windows Operating System and web page use.

Micros 3700 RES 101

General Functions

  • Assign/Unassigning Cash Drawers
  • Transferring a Check between users
  • Beginning an Order
  • Adding 2 Checks Together
  • Ordering Quantities
  • Splitting Checks and Sharing Items on a Check
  • Ordering Bottled Wine
  • Authorizing a Credit Card
  • Void Last Item
  • Exempting Auto Service Charges
  • Line Item Void
  • No Sale Closing Checks/Tender Types
  • Manager Void (Voiding Items from a Previous Round)

Closing Checks/Tender Types

  • Closing to Cash Payment
  • Closing to Coupon
  • Closing to Room Charge
  • Closing to Credit Card
  • Closing to Comp(s)
  • Reprinting a Credit Card Voucher
  • Closing to Walk Out
  • Closing 1 Check to 2 Credit Cards
  • Closing to Gift Certificate
  • Closing to more than 1 type of tender

Reporting and "Closing Out" the Shift

  • Verifying All Checks Are Closed
  • Balancing/Explaining Shift Report
  • Running Shift Report

Common Issues and Solutions

  • Printing Errors
  • Declined/Flagged Credit Cards
  • Magnetic Card Errors
  • Replacing Printer Paper

This is a three hour class and requires prior knowledge of table service and/or counter service in a food or bar environment.

Micros 3700 RES 102

General Functions

  • Manager Voids
  • Changing Menu Item Availability (86/68 Items)
  • Change Serving Period, Employee Setup
  • Editing Closed Checks
  • Print Employee List
  • Refunding
  • Change Employee Training Status
  • Printer Maintenance
  • Order Output Redirect
  • Comps and Discounting
  • Change Menu Item Assignment

User Workstation Reports

  • Print Menu Item Prices
  • Family Group Sales
  • RVC Financial
  • Menu Item Sales
  • Employee Financial
  • Menu Item Analysis
  • Cashier Financial
  • RVC Open Check
  • Time Period Summary
  • Closed Checks
  • Time Period Detail
  • Employee Tip
  • Major Group Sale

This is a three hour class and requires completion of Micros 3700 RES 101 training or approval from the instructor to be exempted.

Micros 3700 RES 201

General Functions

  • Overview of Software Modules
  • Control Panel
  • Configurator Basics
  • Workstation Status

Devices

  • Creating New Devices
  • Printers
  • Workstations
  • Kitchen Display Systems (KDS)

Touch Screens

  • Modifying Touchscreens
  • Creating New Touchscreens
  • Testing Touchscreens
  • Using Themes

Error Handling and Troubleshooting

  • Windows Event Viewer
  • Basic Troubleshooting for Common Situations
  • General System Maintenance
  • Network Setup and Understanding Relation
  • Reviewing Error Logs
  • Replacing Devices with Backup Hardware

This is a four hour class and requires general knowledge of Windows Operating System.

Micros e7 101

General Functions

  • Assign/Unassigning Cash Drawers
  • Repeat Item
  • Beginning an Order by Table
  • Void Last Item (Error Correct)
  • Beginning a Fast Order
  • Line Item Void
  • Adding a Name to the Check
  • Manager Void (Voiding Items from a Previous Round)
  • Changing the Number of Guests
  • Transferring a Check between Users
  • Navigating the Category Buttons
  • Combining Checks Together
  • Required & Optional Condiments
  • Splitting Checks and Sharing Items
  • Inserting/Replacing a Condiment
  • Applying Gratuity to a Check
  • Ordering Multiple Item Quantities
  • No Sale

Closing Checks/Tender Types

  • Closing to Cash
  • Using Manual(offline) Credit Card Auth
  • Discounting a Check or Item
  • Closing to Credit Card (entering tip)
  • Closing to Gift Certificate
  • Reprint a Credit Card Voucher
  • Authorizing a Credit Card
  • Using Multiple Tenders

Reporting and "Closing Out" the Shift

  • Verifying All Checks Are Closed
  • Terminal and System Report
  • Running Employee
  • Balancing/Explaining Shift Report

Common Issues and Solutions

  • Printing Errors
  • Declined/Flagged Credit Cards
  • Magnetic Card Errors
  • Replacing Printer Paper
  • Magnetic Card Errors

Site-Specific Functions

  • Hold/Unhold Items
  • Understanding Containers (sizes)
  • Understanding Seat Numbers
  • Nutritional Info/Recipe Functionality
  • Changing the Menu & Order Type

This is a three hour class and requires prior knowledge of table service and/or counter service in a food or bar environment.

Micros e7 201

General Programming Functions

  • e7 Configurator Overview
  • Modifiers
  • Touchscreens
  • Menu Items & Condiment Groups
  • Employee Setup
  • Adding Menu Items
  • Job Setup
  • Menu Item Settings

General Manager Functions

  • Reopening Closed Checks
  • Voiding
  • Refunding
  • End-of-Day
  • Comps and Discounting

Reports & Reports+

  • Print Menu Item Prices
  • Family Group Sales
  • Employee Financial
  • Menu Item Sales
  • Cashier Financial
  • Menu Item Analysis
  • Time Period Summary
  • Closed Checks
  • Time Period Detail
  • Employee Tips/Payroll
  • Major Group Sales

Manager Procedures

  • Employee Training Mode
  • Redirecting Printers
  • Editing Timecards
  • Workstation Maintenance
  • Editing ID (assigning cards)
  • Retrieving Definitions/Checks
  • Menu Item Prices
  • Credit Card Utility
  • Menu Item Availability/Status

This is a four hour class and requires completion of Micros e7 101 training or approval from the instructor to be exempted.